Frequently Asked Questions - In Uniform
Registering for the first time: as a new Member
Signing up to become a member of In Uniform (NZ)
couldn't be easier. It's free, and simple.
Click on the JOIN tab above.
Our form is very straightforward and will only take
a moment to fill in. We just require some personal
contact and location details from you and for you to
agree to our Terms and Conditions. If you have chosen
the Fuel+ Rewards option, we'll send some paperwork to your address,
complete the forms and return in the free post envelope
provided. If you request the Rewards+ card it will be
posted directly to you - however, in both cases you will have
immediate access to the member only areas of our
website. You will be able to search suppliers, purchase and load item for sale on the Garage Sale (the
first items you list will be completely FREE.
Registering for the first time: as a new Supplier
Signing up to become a supplier to In Uniform (NZ)'s
members couldn't be easier. It's free, and simple.
Click on the JOIN tab above. First tick the box at the top (
þ Join as a
supplier if you are a tradesperson or business owner)
then continue on with the form. The second page is
information about your business and the offer you have
for our members. Please take time to complete the
synopsis, as this is utilised by our search engine. You
can also upload company logos and website information
for your business.
As a special offer to suppliers, our
foundation suppliers can also join as members and benefit
from our huge range of discounts and rewards.
What does it cost to join?
At In Uniform we guarantee you will save more than
you spend of your membership fees - otherwise we will
happily refund the difference. See our
fees page for more
details
There is NO joining fee for members or suppliers to join our
network. Suppliers may to choose an advertising option if
they can see a direct benefit. See our
fees page for more
details
Who can join In Uniform?
See
Information for New Members for more information.
Need more support? Call us on 0800 In Uniform (0800
46 86 43)
Telephone support is available 24 hours a day,
seven days a week.
Can my family join In Uniform (NZ)?
Yes, provided they live at the same address when you
sign them up. You will remain the primary cardholder
and will assume responsibility for all transactions on
subsidiary cards. If your children or other family
members leave the primary household they may be
entitled to join in their own right – they will need to
fill in an online application (including their existing
membership number).
Family members under the age of sixteen (16) years are
NOT eligible to join.
Can my friends sign up to In Uniform (NZ)?
Only if they are working for one of the listed
organisations. Members are checked at random for
authentication and anyone breaching our terms and
conditions will be liable to repay all discounts and
rewards fraudulently acquired.
I have not received my card and membership
information
If more than fourteen business days have passed
since you applied for your In Uniform Fuel+ Rewards
card, and you have completed all of the paperwork and
returned it in the pre-paid envelope please contact our customer service team
at
membership@inuniform.co.nz or 0800 In Uniform (0800
46 86 43).
If it has been 14 days since you completed your
Rewards+ card application please contact our customer service team
at
membership@inuniform.co.nz or 0800 In Uniform (0800
46 86 43).
If I leave my qualifying organisation can I remain a
member?
Yes, provided your membership is kept current and your
account remains up to date.
Can I suspend my membership?
Yes, your In Uniform (NZ) membership may be
suspended for up to 12 calendar months without the need
to reapply for membership. Note that during this time
your card will be deactivated and cannot be used for
fuel, rewards or discounts. We may ask for the card to
be returned – dependant on the card expiry. You will
need to apply for a Suspended Membership by sending an
email to
membership@inuniform.co.nz stating the time
and reason for suspension.
There is no cost for this service and no fees will
apply during this time.
Problems logging in
If you are having problems logging in, try one of
the following:
Have you confirmed your email address?
Check the email address you are using is correct (your
email address is your sign in)
Check you are not using caps-lock while entering your
password
Check your browser is accepting cookies
Request or reset your password
If these fail, please contact our customer service team
on 0800 In Uniform (0800 46 86 43). They will ask you
some simple security questions and help you remedy the
situation.
How do I change my email address?
Go to My Account > My Info > Change my email or
password.
Note that any changes here will change your Sign In
user name and/or password.
How do I change my password?
Go to My Account > My Info > Change my email or
password.
Note that any changes here will change your Sign In
user name and/or password
How do I change my user name?
Your user name is your current active email address.
To change it
Go to My Account > My Info > Change my email or
password.
Note that any changes here will change your Sign In
user name and/or password
How do I change my personal details?
Go to My Account > My Info > Change my details.
Note that any changes here will change your Sign In
user name and/or password
I am a Member, how do I join as a Suppler?
Simply go to My Account > Supplier > Add a Business
or Branch and enter all of the relevant details. You
are welcome to list more than one business or branch.
Please take the time to complete the synopsis as it is
utilised by our search engine.
How do I change my profile information?
Go to My Account > Supplier >
or go to My Account > My Seller Account > Click on the
relevant link and complete any changes. Ensure you
confirm changes before logging out.
How do I change my offer to members?
Go to My Account > Supplier > "Your Business"
Details. Within the details page you can change all of
your business details -including the offer you make to
members.
What can I do on the site?
1. Using the JOIN TAB. Join as a member, a supplier
or both
2. Using the GARAGE SALE TAB. Browse the Garage Sale
(on line sales) area for sale item, list items for sale
and list Wanted to buy ads.
3. Using the SUPPLIER TAB.Search our Supplier
network to find someone offering a discount or reward
to members
4. Using the MY ACCOUNT TAB. Make changes to your
personal account, view your purchases and sales, add
card holders, add and update your business details.
Browsing
At In Uniform we’ve made it very easy to find what
you need. We have created categories for all listings
that are easy to understand and use. We have also
created a search system that is very fast and accurate.
We know that most people like to search for items
visually, after all this is how you browse in a store.
So we created a thumbnail view that allows you to
quickly see the search results. You can also view a
larger version of the picture by clicking on the image
Each Item in the Garage Sale is tagged with either:
“Listed by a Supplier” or “Listed by a Member” so you
know who you are buying from.
Buying
In Uniform (NZ) guarantees all online transactions.
All payments are held in trust until the goods arrive
at their final destination.
Buying an item from the In Uniform site is simple. All
listings are like a classified add in the newspaper.
This is NOT an auction site; it is a very traditional
system. The member or supplier sets the price. If you
like what you see simply click the Buy Now button, you
will be directed to the secure online payment page.
When the funds arrive in the trust account the goods
will be dispatched to your delivery address.
Each Item in the Garage Sale is tagged with either:
“Listed by a Supplier” or “Listed by a Member” so you
know who you are buying from.
All qualifying goods are covered by the Consumer
Guarantees Act and in most cases In Uniform (NZ) will
operate as the agent for any enquiries or warranty
claims.
The Act covers
- goods of a type that people ordinarily buy for
personal or household use, such as clothes, washing
machines, cars
- services of a type that people ordinarily have
carried out for a personal or household purpose,
such as car repairs, haircuts, dry cleaning,
painting or work done by a lawyer
new and used goods bought on or after 1 April 1994.
- From 8 July 2003, the Consumer Guarantees Act
applies to electricity, gas, water and computer
software. From this date, the Consumer Guarantees
Act also applies to services relating to the supply
of electricity, telecommunications, gas, water, and
the removal of wastewater.
The Act does not cover
- goods bought by auction or by tender
- goods bought from a private seller (if you buy
from a member you are buying from a private seller
– In Uniform acts as an agent)
- commercial goods - goods of a type that are
ordinarily bought for use in offices, factories or
farms may be covered by the Sale of Goods Act. The
Sale of Goods Act may also cover those goods bought
before the date the Consumer Guarantees Act became
effective.
- commercial services - services of a kind that
are ordinarily supplied to offices, factories or
farms - eg, top-dressing, commercial property
leases, commercial building maintenance, livestock
transportation.
Guarantees
The Act sets out guarantees for goods and services.
Goods and services must meet these guarantees. These
guarantees are fixed by law and in most areas nothing
that the manufacturer or the trader says or does can
take them away from you. A trader can, in some
circumstances contract out of this Act where the goods
are sold to a business. More information on each
guarantee is available in the faulty goods and failure
of services sections.
Delivery Terms and Charges
Delivery method and cost is agreed between the
supplier and purchaser at the time of sale. You should
receive your products within 5 days of placing your
order provided it is sent to an urban New Zealand
address, and up to 10-14 days if it is being delivered
outside of the main towns and cities. All monies paid
for goods is held by In Uniform (New Zealand) Limited
for a period of seven days – ensuring the payment to
suppliers and shipment to purchasers. Any disputes MUST
be lodged within 24 hours of delivery, or funds will be
released. Items being picked up should be collected
within a reasonable time frame. If there is any delay
in collection please make contact with the supplier to
ensure the item is not relisted or storage fees incurred.
Orders are delivered by post or courier. This means
suppliers need a physical street address for your
order, they don’t deliver to PO Boxes. The delivery
address will be the address you supplied in your
original account application – if this is NOT the
delivery address please change it before completing the
sale.
RETURNS. Items purchased from In Uniform Sales:
Merchandise accompanied by your original In Uniform
sales receipt may be returned for any reason within 14
days of purchase for an exchange or credit or a refund
in the same form as the original payment. The
merchandise must be unused, undamaged, and in its
original condition (with all original tags attached)
with packaging in a condition allowing the item to be
restocked.
Worn, damaged or altered merchandise may not be
exchanged, returned or refunded.
If the merchandise is, in any way, faulty, we will meet
our obligations under the Consumer Guarantees Act to
provide a remedy. For items supplied by a third party,
without normal retail facilities, such as a New Zealand
wholesaler, In Uniform will act on behalf of the
supplier.
Returned items, purchased online, must be returned to
the original point of shipping; where this is not
immediately obviously make contact with In Uniform in
the first instance.
Items Purchased from other suppliers, retailers,
service providers and members.
All items listed by businesses, or purchased over the
counter carry the protection of the Consumer Guarantees
Act. If you have any dispute with items purchased
online you must contact us within 24 hours (before
payment to the supplier it released) so we can deal
with any issues quickly.
For all Customer Service enquiries please contact:
In Uniform New Zealand Sales
0800 In Uniform (0800 46 86 43) 24 Hours
Freepost “In Uniform”
P.O. Box 36-106 Te Puni, Lower Hutt
3 Church Lane, Point Howard. Lower Hutt 5013
Need more support? Call us on 0800 In Uniform (0800
46 86 43)
Telephone support is available 24 hours a day,
seven days a week.
Buying an item
The Garage Sale is NOT an auction site. Items are
simply listed for sale - if you like what you see click
BUY NOW. From there you will be lead through the sales
process. You can pay for items by Credit Card, Cash,
Cheque, or Bank Transfer. Your payment will be held by
In Uniform until your goods arrive, providing you with
100% security.
At this stage you can only purchase from one
supplier at a time (you can buy as many items as you
want, and more than one of the the same item) but wil
have to check-out each item separately - we are already
working on upgrading this for version II of the site.
Listing an item
Listing an item with In Uniform is a short 3 step
process.
My Garage Sale> List an item> Listing Type> Categories
and Insert
You select a category that matches your item, then
follow the step by step process of filling in the
details, setting the price and adding images.
Before the item is listed publicly you will preview
your listing
and have a chance to alter details. The more time you
spend putting up good information and great photos the
beter results your listing will have - If you have
multiple items the same spend even more time getting it
right. This will save you time answering questions. If
you are asked the same question more than once consider
updating your listing to include this information.
Too much information could also have a negative impact,
so keep it concise. Then it's live. That's
it, quick and simple.
If you are listing stock items:
If you have multiple items the same we have developed
our custom built software to help manage your listings
with ease. Make sure you list all of the colours and
sizes you have available. A little time early on will
improve things for you later.
Selling an item
Classified listings are easy; you list the item. A
member or supplier likes what they see and buys it. The
payment is received into our trust account and you
receive a dispatch notice via email. This contains the
item description, the buyers details, type of delivery
requested and any special instructions (such as goods
being delivered to an alternate address or on a
specific date)
Once the goods are delivered we make payment directly
into your designated account, less any fees or charges.
Job Done! If we do not have your bank account details
loaded into our system there is an additional $2.00
administration fee. Please securely enter your Bank
Account Details as soon as possible in the My Account
area. Don't worry; we'll be here every step of the
way if you need any help.
Wanted to buy
If you are a member or supplier and are looking for
something in particular you can put up a 'Wanted to
buy' advert. This service is completely free of charge.
Anyone with information of use to you will be able to
contact you directly.
Go to Garage Sale > My Garage Sale > My
Purchases > Place a Wanted
Ad. Complete all of the relevant details, including an
example photo if you have one.
Can my friends buy items listed on the site?
No. This is a members’ only site and you must keep
your login and password secure at all times. You are
welcome to purchase items for someone else, but you
must complete the transaction yourself – after delivery
you are free to do what ever you like with an item.
What is the Garage Sale page?
Just like its name suggests the Garage Sale is the
online sales portion of our members only area. This
particular Garage Sale is open 24 hours a days – 365
days a year, and you don’t have to drive all over the
show to find a bargain. Items are listed with a sale
price and an indication of whether they are listed by a
member or a supplier.
What is a PLUS SAVER item?
Any goods or services listed in our Plus Saver item
offer a minimum of 50% SAVING. However it will be
listed for a very limited time, or there is a very
limited quantity available. Plus Saver items change
regularly and vary immensely, so keep an eye on it for
the very best bargains.
Accidental BUY NOW
It happens sometimes, for any number of reasons you
click BUY NOW on an item that you didn't mean too.
If this happens to you and you wish to cancel your
purchase – simply back out of the Buy Now page using
the 'back' button.
Reporting a listing
While we say you can sell anything on the Garage
Sale there are laws in New Zealand that do prohibit the
sale of particular items.
From time to time, people can push the boundaries. If
you wish to report a listing, simply click the report a
listing button (or email
report@inuniform.co.nz) This
will ask you for a quick note about why you are
reporting the listing.
What happens next?
Our customer service team will take a look at the
listing; deem if it is inappropriate and if it should
be removed.
Counterfeit or potentially stolen items
In Uniform (NZ) Limited will meet all obligations
under the Crimes Act to support the work of our police
and customs services to protect our members, our
genuine suppliers and our countries economy. If you
suspect a listing is in any way illegal please report
it immediately: email
report@inuniform.co.nz This
will ask you for a quick note about why you are
reporting the listing.
What happens next?
Our customer service team will take a look at the
listing; deem if it requires follow up and report it to
the appropriate authorities.
I can no longer find an item I was looking at
To ensure items do not get left indefinitely all
item expire after a set time – some will automatically
renew, others will drop off the database. The person or
business that listed an item may also remove it – if
they have sold it through a different medium or
realised it was not suitable for sale. Some items, if
considered inappropriate, dangerous or illegal may be
removed by our technical team.
If you know the details of what you were looking at
email sales@inuniform.co.nz and our customer
support team will see what they can do.
Guarantees
In Uniform (New Zealand) Limited guarantees payment
for all items purchased through our online sales area
"Garage Sale" (conditions apply). Payment is guaranteed
for both buyers and sellers involved in the
transaction. Your payment for an item is protected
until the good arrive. The seller does not receive
payment until the good arrive, in good condition and as
described. Payment received from goods sold is
processed by In Uniform, whether by Credit Card,
Cheque, Cash or Bank Deposit.
To receive this guarantee proof of purchase, proof
of shipping etc may be required.
What is “Rounding Up for Charity”?
In Uniform (NZ) supports
Multiple Sclerosis New Zealand, MSNZ, with our
time, resources, energy and cold hard cash donations.
When you purchase something online you are given the
opportunity to “round up for charity”. Choosing this
option will round your transaction to the nearest whole
dollar value and automatically donate the difference to
MSNZ. If your purchase total is a whole dollar amount
'Round Up" will add NZ$1.00 to your total. 100% of donations go to MSNZ – all administrative
costs are meet by In Uniform (NZ). An explanation of
the rounding process is shown below:
|
Spend |
Rounding (Donation) |
New Total |
|
| $ 5.00 |
$ 1.00 |
$ 6.00 |
|
| $ 5.01 |
$ 0.99 |
$ 6.00 |
|
| $ 5.50 |
$ 0.50 |
$ 6.00 |
|
| $ 5.95 |
$ 0.05 |
$ 6.00 |
|
| $ 6.00 |
$ 1.00 |
$ 7.00 |
|
During our charity partners National Collection week
In Uniform (New Zealand) Limited will match member
donations dollar for dollar!
What is "Make a Donation"
You are also given the option to make a donation at
this point. Please support either The New Zealand
Rescue
Helicopters Trust or
Multiple Sclerosis New Zealand, you choose the charity
doing amazing work right here in New Zealand. If you
choose to make a donation this will automatically
remove any "Round Up" donation you have already applied
NOT add to it. We have chosen the Helicopter Trust as
it is a service that could be used by any one of us, in
so many different curcstances. Again 100% of donations go to
the charities – all administrative
costs are meet by In Uniform (NZ). We will keep you
informed with a running total of donations made to our
charity partners.
During our charity partners National Collection week
In Uniform (New Zealand) Limited will match member
donations dollar for dollar!
Searching the In Uniform site
We have worked hard to make our search engine work for you.
Searching on In Uniform means simply typing a keyword
into the search box and hitting search.
You can search for a supplier:
By Region: The results that come back will be broad,
with matches from all our categories, but show you what
is available close to where you live.
By Category: You can select results from a particular
category that may interest you, suppliers will be
nationwide
By Name
By Key Word
On our website, on your mobile phone or via our 24 hour
help desk.
Tricks you can try to improve your searching
1. To search for an exact match you can use " " around
the keywords e.g.: "Tourist Attractions"
2. To search for extra items you can use + e.g.:
Tourist + Adventure
You can search for a product or service:
By Region: The results that come back will be broad,
and will contain matches from all our categories.
By Category: You can select results from a particular
category
By Name
By Key Word
On our website, on your mobile phone or via our 24 hour
help desk.
Tricks you can try to improve your searching
1. To search for an exact match you can use " " around
the keywords e.g.: "Toyota Starlet"
2. To search for extra items you can use + e.g.: Toyota
+ Starlet
Advertising with www.inuniform.co.nz
www.inuniform.co.nz is New Zealand's leading member
only online classifieds and suppliers website for
uniformed staff. Suppliers are offered both free and
upgrade advertising on our site.
If you are not a registered supplier (you can sign up
quickly and simply by using the Join Tab above) and are
interested in advertising with inuniform.co.nz please
contact us and one of our sales team.
advertising@inuniform.co.nz
Fuel card problems
For problems with your In Uniform Fuel+ Rewards card
please contact our 24 hour help desk with our fuel card
partners CardLink (NZ) directly on
CardLink@inuniform.co.nz or 0800 In Uniform
(0800 46 86 43)
Fuel Account issues
To resolve any problems with your In Uniform account
please contact our 24 hour help desk with our fuel card
partners CardLink (NZ) directly on
CardLink@inuniform.co.nz 0800 In Uniform
(0800 46 86 43)
How much do I save on Fuel?
Our fuel discounts are based on the volume of fuel
we are collectively purchasing. (The more members we
have the more we ALL save!) The minimum you will save
is 4 ½ cents per litre - better
than the standard coupon discount. We have stepped
discounts all the way up to 6,000,000 litres. We will
try to run a display of our total fuel purchase so
members know where we are at and what savings you are
making.
Remember you can save on so much more than just
fuel, so before you open your wallet, open your laptop
or phone and search our supplier network.
I could not get the reward or discount advertised
Did you present your In Uniform Fuel+ Rewards or
Rewards+ ID card at the earliest opportunity before you
completed the transaction?
Were the goods or services on sale or part of another
promotion?
Is your In Uniform Fuel+ Rewards or Rewards+ ID card
current and valid?
Where you at the correct supplier or outlet?
If you checked all of these possibilities and are still
not happy please retain your receipt – we may be able
to arrange a refund or credit for you – then email all
of the details of the transaction, along with your name
and membership number to
supplierliaison@inuniform.co.nz
Need more support? Call us on 0800 In Uniform (0800
46 86 43)
Telephone support is available 24 hours a day,
seven days a week.